Returns and Refunds: Federal Law
While state laws primarily govern the issue of returned merchandise, there’s no federal law that requires a merchant to refund money. Per most state laws, refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. A customer changing his or her mind after making a purchase, such as deciding they want a bigger television screen, is not the fault of the merchant and the merchant cannot be held responsible. However, we don’t believe our customers should lose the deposit and offer a credit for the deposit amount which can be used for any of our services. This credit is for the entire amount of the deposit and is good until redeemed. We also offer the option for the credit to be used as a gift for use of any and all of our services until redeemed.
Deposit Credit Services Available: